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Help/FAQs

Can't connect to Voyager

  • Try to connect to a local web page at your site. If you can connect to a local web page...
  • Try to connect to a web page hosted on the 'www.hawaii.edu' server. If you can connect to a 'www.hawaii.edu' web page...
  • Check to see if at least one staff module is working at your site. If staff modules are working...
  • Try WebVoyage one more time on the problem computer. If it still doesn't work...
  • Call Systems (+1 808-956-7853) or send email (assist@hawaii.edu) to report the problem. After hours, call Jerard Yagi, operations manager, at +1 808 582-6677 or 582-7788. If no one answers, leave a message. Include your name, telephone number and library. Tell Systems the results of the above steps.

Accessing our FTP Servers

Access our FTP server through any of the addresses below. There you can find Voyager software, files, and documentation. If you need FTP software, you can get them here. If you need to the login/password, contact the systems office, (808) 956-7853.

IP Address List

  • sftp.lib.hawaii.edu
  • ftp.lib.hawaii.edu
  • ftp.lib3.hawaii.edu

Installing Voyager

1) Download client software from sftp.lib.hawaii.edu via FTP.
Call the Systems Office at 956-7853 if you do not know the login or password already. Choose binary mode when downloading these files. If you have problems seeing the files, go ahead and disable passive mode on your FTP client. You can also disable your firewall software if you're still getting problems accessing the FTP server. There can be up to a 10 second delay when connecting to this server, so don't disconnect unless you get stuck trying to connect for over a minute.

a) Change to the voyager9_1_1 folder.

These files needs to be picked up from the FTP server:

VoyagerInstall_9_1_1.exe

b) If you use the Media Scheduling client, go ahead and download this file:

VoyagerMedia_9_1_1.exe

2) Rename the old Voyager directory on your PC where your current Voyager clients are installed to voyager8_2_2

3) Uninstall old versions of the Voyager software. (Optional)

You may elect to keep your old version of Voyager8_2_2 on your PC. If you elect to uninstall the old version, follow the instructions below.

*Important*

Make sure you are either Administrator or Power User to perform these steps.

Go to Start Menu -> Settings -> Control Panel -> Add/Remove Programs

Remove any instances that include the word Voyager8.2.2. This includes System, Programs, Config, and Media. If you haven't uninstalled the clients before, you may have several instances of the Voyager System and Voyager Programs listed. Go ahead and uninstall them ALL.

4) Put new client on PC.

*Important*

The first time you install the Voyager clients, make sure you are either power user or administrator, or the Microsoft Windows registry will not be updated correctly.

Here is a list of the currently supported PC operating systems and software for Voyager 9:

Windows 8 Pro/Business/Enterprise Windows 7 Pro/Business/Enterprise Windows Vista Business/Enterprise Windows XP

Microsoft Office 32 bit

*Important*

Please do not install the 64 bit version of Microsoft Office if you need to use Reporter or run Access reports via ODBC drivers and also display diacritics characters correctly.

a) In your start menu, rename the folder for your shortcuts to your current Voyager clients. Go to the start menu, settings, taskbar & start menu, advanced tab, advanced button and delete the current Voyager folder.

b) Run this file:

VoyagerInstall_9_1_1.exe

Just input anything when it asks for the user and organization name.

Go ahead and just select the modules you use when installing the clients. If you're not sure what clients you use, go ahead and select all clients.

* For the install directory, please make sure you rename the old directory to Voyager8_2_2 before installing the new Voyager9_1_1 clients in your Voyager directory. Also make sure you don't overwrite the old directory if you need to keep the custom settings from there.

c) Copy over all extentions and customizations from your old/current Voyager8_2_2 directory to the new Voyager directory.

Make sure you make a copy of the new reporter, misc, circulation, and catalog directories before moving these files over just in case you need to reference the old files.

Here is the reference of files that need to be moved to the new Voyager directory:

Voyager8_2_2\Reporter\*.* (the entire folder)
Voyager8_2_2\Misc\Acqbib.cfg
Voyager8_2_2\Misc\Spinelabel.cfg
Voyager8_2_2\Misc\Callslip.ini
Voyager8_2_2\Circulation\circbib.cfg
Voyager8_2_2\Circulation\circ.ini
Voyager8_2_2\voyager*.ini
Voyager8_2_2\Catalog\TagTable
Voyager8_2_2\Catalog\*.cfg


Also copy over any custom template files that you created for circulation and cataloging.

5) Installing Media Scheduling software.

To install the Media Scheduling software, go ahead and run (VoyagerMedia_9_1_1.exe). Make sure you specify the correct destination directory where your Voyager 9.1.1 Clients are installed.

We will notify you when the Voyager 9.1.1 server upgrade is complete. Just make sure you install the new clients before attempting to use the system after the upgrade. Check the help/about screen to make sure the build number matches these:

Acquisitions Build 1506
Callslip Build 1506
Cataloging Build 1506
CircSelfCheck Build 1506
Circulation Build 1506
Reporter Build 1506
Sysadmin Build 1506
Media Scheduler Build 1506

6) After installing the Voyager software, right-click on each .exe file in the \voyager9_1_1 directory and select "Run as Administrator" from the pop-up menu for all Voyager modules you will be using.

If you need assistance, do not hesitate call the Systems Office help desk at 956-7853 or send us email at assist@hawaii.edu.